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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jason Mcknight

October 2, 2025

5  out of  5
rating by Jason Mcknight
"Very fast and helpful. Also beat my old price by quite bit a month. Nice people would recommend to anyone!"
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Joe Grigsby

September 29, 2025

5  out of  5
rating by Joe Grigsby
"Charlie and his team are top-notch! Highly recommend!"
We responded:
"Thanks for the review. The team and I appreciate it. "
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Evan Smith

September 18, 2025

5  out of  5
rating by Evan Smith
"Top notch service and very helpful"
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Lauren Buckman

September 17, 2025

5  out of  5
rating by Lauren Buckman
"Top notch, and highly recommended, especially if you’re looking for great customer service and responsiveness!"
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Misty Stine

September 16, 2025

5  out of  5
rating by Misty Stine
"Allison is the best. Everyone has been helpful but she’s on point. Just asked her to update my policy and she returned it with the necessary changes within 10min. They are always prompt and helpful. Wish my policy was a bit more “discounted” but I’m gonna pay what I’m paying elsewhere, at least I know I can count on them when needed."
We responded:
"Thank you for the kind words. We’re thrilled to hear Allison was able to take care of your update so quickly. She really is on point. We hear you on the pricing. We will continue working hard to make sure you get the best value. "
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lilli

September 15, 2025

5  out of  5
rating by lilli
"I had the pleasure of working with Allison for my life policy, she was nothing short of amazing… As I had no idea anything about life insurance, she talked me through it, and made it seem less scary haha! She was knowledgeable & kind! I would 10/10 recommend her for all your insurance needs!"
We responded:
"Glad to hear Allison was able to help!"
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Alan Roach

September 10, 2025

5  out of  5
rating by Alan Roach
"Very helpful with my insurance needs."
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Les Collins

June 23, 2025

5  out of  5
rating by Les Collins
"Charlie and his office staff have delivered a top notch experience during a trying time. They and State Farm Corporate have renewed my confidence in the insurance industry. With all the bad experiences other insurance company's are giving their customers, It makes me glad I've come home to my warm blanket that is State Farm. Thank You Charlie."
We responded:
"Les, Thanks for the review and kind words. We really appreciate you!"
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Joyce Drury

April 9, 2025

5  out of  5
rating by Joyce Drury
"Very friendly service"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Skyla Graves

March 18, 2025

5  out of  5
rating by Skyla Graves
"Very nice, always have answers to my questions, and takes action immediately when needed"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Dayanna Railey

March 14, 2025

5  out of  5
rating by Dayanna Railey
"I recently had the pleasure of working with State Farm, Allison Railey. She made the insurance process a walk in the park. She’s also friendly, knowledgeable, and always ready to answer my questions. I highly recommend them to anyone looking for an insurance agency that puts customers first. The customer service was exceptional, as they kept me updated throughout the entire process. Again, highly recommend!!!"
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that Allison provided you with such a positive experience. It's great to know that her friendly and knowledgeable approach made the insurance process feel so easy for you. We truly appreciate your recommendation and are proud to have team members like Allison who prioritize our customers. If you have any more questions in the future, don’t hesitate to reach out. Thank you for choosing State Farm!"
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Quanisha Railey

March 14, 2025

5  out of  5
rating by Quanisha Railey
"Allison has helped us save money on our insurance and get all our policies in 1 office"
We responded:
"Thank you for your fantastic 5-star review! We're delighted to hear that Allison has been instrumental in helping you save money on your insurance and consolidating all your policies in one place. Her dedication to providing excellent service truly makes a difference. If you need any further assistance, don’t hesitate to reach out. We appreciate your trust in us!"
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Alex Marshall

March 13, 2025

5  out of  5
rating by Alex Marshall
"State Farm is great! John Michael helps me out every time! I recommend them 100%"
We responded:
"Thank you so much for your glowing 5-star review! We're thrilled to hear that John Michael has consistently provided you with excellent service. His dedication to helping our customers truly sets us apart. We appreciate your recommendation and look forward to continuing to assist you in the future!"
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Lydia Smith

January 24, 2025

5  out of  5
rating by Lydia Smith
"John Michael helped to save me quite a bit of money per year! Friendly staff and great service!"
We responded:
"Thank you so much for the kind words. We’re glad to hear John Michael was able to save you money while providing a positive experience. "
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Debbie Merriman

September 12, 2024

5  out of  5
rating by Debbie Merriman
"John is absolutely amazing!! Met all my needs, answered all questions. My auto insurance was cut in half by switching to State Farm. Highly recommend John and the folks at the Springfield State Farm office."
We responded:
"Thank you so much for taking the time to share your positive experience with John and our office! We're glad to hear that John went above and beyond to meet your needs, answer your questions, and help you save on your auto insurance. We truly appreciate your recommendation and are grateful for your kind words. If you ever need any further assistance, please don't hesitate to reach out."
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Devin jeanes

July 25, 2024

5  out of  5
rating by Devin jeanes
"Very helpful, has helped me and worked me threw the process very good as a new time auto insurance buyer, great experience"
We responded:
"Thanks for the review. Glad to hear you had a great experience. "
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Victor Routt

July 23, 2024

5  out of  5
rating by Victor Routt
"Good folks!"
We responded:
"Thanks,Victor!"
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M. T

July 20, 2024

5  out of  5
rating by M. T
"John - Super nice agent. He responds quickly and gets the job done. Never fails to meet and exceed my expectations. Highly recommended."
We responded:
"Thank you. John is great!"
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Toby Brady

July 12, 2024

5  out of  5
rating by Toby Brady
"Nice people. Always willing to help."
We responded:
"Thanks Toby!"
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Jamilla Smalley

June 26, 2024

5  out of  5
rating by Jamilla Smalley
"Allie- Is awesome, she has helped me and most of my family with providing insurance coverage. Charlie Haydon State Farm office is always welcoming and show that they care about your insurance needs."
We responded:
"Thanks Jamilla, I couldn’t agree more. "
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John Nunnelley

June 25, 2024

5  out of  5
rating by John Nunnelley
"Charlie and his team have been treating me like family for years. They make insurance simple and easy. I’d recommend them to anyone."
We responded:
"Thank you, we appreciate you and the review. We are happy to help anytime. "
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jeff bischoff

June 24, 2024

5  out of  5
rating by jeff bischoff
"Great service"
We responded:
"Thank you "
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Madison Blair

June 24, 2024

5  out of  5
rating by Madison Blair
"Hands down the best office staff around. Very knowledgeable and answer all questions I have."
We responded:
"I agree. My team is amazing and always willing to help. "
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Dylan Blair

June 12, 2024

5  out of  5
rating by Dylan Blair
"This office hands down is the best especially Madsion, they always answer the phones and the cheapest I found by far. If need any type of insurance give them a call."
We responded:
"Thanks Dylan, I appreciate your review and feedback. Madison is a great asset to our team. "
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Adam Minks

May 22, 2024

5  out of  5
rating by Adam Minks
"I have to say they where super helpful and kind a special thanks to Madison she made it quick, easy and affordable for me as a first time insurance holder thank you"
We responded:
"Hey Adam, glad to hear Madison was able to assist and make the process easy for you. Thank you for your business and review. We appreciate it. "